Refund policy

Love it, or we'll remake it free. Still not happy? Full refund, no return needed.

Every Hearthside portrait is made just for you, so here's exactly how it works.

Before anything is printed. See your portrait free before you order, and make as many free new versions as you like. When you order, we print the exact portrait you saw, without the watermark. You have 24 hours after ordering for free changes: just reply to your order email. After that, it goes to print. Rush it orders go to print right away. If you ordered without a preview, we email you a proof to approve first.

If you don't love it. Tell us within 30 days of delivery and we'll remake your portrait free: a new version, printed and shipped to you at no cost (one remake per order). Still not happy with the remake? We'll refund your order in full, and you don't need to send anything back. Digital orders work the same way: a free redo, then a full refund if you're still not happy.

If you cancel before we start. Full refund, no questions.

Damaged or misprinted prints. If your canvas or poster arrives damaged or misprinted, email a photo to support@hearthsideportraits.com within 30 days of delivery and we'll replace it free.

Christmas Delivery Promise. Order by December 6 (11:59 pm ET) on free standard US shipping, or by December 10 with Rush it. If tracking shows your print delivered after December 24, we’ll refund your order in full, and you keep the portrait. This doesn’t cover a wrong or incomplete shipping address. For other late deliveries, we’ll email you the digital file straight away and add a $15 credit to your account.

How to ask. Email support@hearthsideportraits.com with your order number. Refunds go back to your original payment method within 5-10 business days.