Ordering and timing
How long does it take?
Upload a photo and see your portrait free in about 30 seconds. When you order, we print that exact portrait. Digital files are sent straight away. Prints go to production once your 24-hour free-change window closes (right away with Rush). Canvas and posters are made in 2-5 business days and then shipped, so in the US a canvas usually arrives about 7-10 business days after you order.
Will it look like my pet?
That's the whole point. We keep the face, eye color, markings and ear shape, and change only the style, outfit and setting. You see it free before you order, and you can make new versions free until it feels like them.
Which photo works best?
A clear, well-lit photo where the face is easy to see, ideally taken at their eye level. Phone photos are perfect. Avoid heavy filters, sunglasses or faces in shadow. You can upload up to 5 photos, one for each pet or person.
Can I change it?
Yes. Before you pay, make as many free new versions as you like. After you order, reply to your order email within 24 hours and we'll make changes free before it goes to print. Rush orders go to print right away, so check your portrait before you add Rush.
What happens after I order?
We print the exact portrait you saw, without the watermark. Your full-size digital file and phone wallpaper arrive by email. You have 24 hours for free changes, then it goes to print. If you ordered without a preview, we email you a proof to approve first.
Can I put more than one pet or person in a portrait?
Yes, up to 5, for the same price. Upload a photo of each and we combine them into one portrait.
Can you add a name or dates?
Yes, free. Type it in on the "Name" step and we'll add it exactly as typed, in a font that suits the style.
Shipping and deadlines
Do you ship for free?
Yes. Shipping is free on every US order: every canvas, poster, framed poster and storybook hardcover ships free, with tracking. Need it sooner? Add Rush (+$29) in your cart: we send it to print right away, and it still ships free with tracking. Digital files are sent by email.
Will it arrive by Christmas?
For US delivery by Christmas, order canvas by Sunday 6 December (free standard shipping) or Thursday 10 December with Rush (+$29). Digital files can be ordered until Tuesday 22 December, and gift cards until 24 December.
What is the Christmas Delivery Promise?
Order your canvas or poster with free US standard shipping by Sunday 6 December, 11:59pm ET (or by Thursday 10 December with Rush). If tracking shows it delivered after 24 December, we'll refund you in full and you keep the portrait. The promise covers US orders and doesn't apply if the delivery address entered at checkout was wrong.
Where do you ship?
The United States at launch. More countries are coming soon.
Can I send it directly to someone as a gift?
Yes. Enter their address at checkout and add a free gift message in the cart; we print it on the packing slip.
Where are the prints made?
By our print partner in the US, close to you, on gallery-wrapped canvas that arrives ready to hang.
The portrait
Is it painted by hand?
No, and we want to be upfront about that. Each portrait is digitally painted from your photo using AI tools and checked by our team, then printed on canvas or paper. That's how we can show you your portrait free in about 30 seconds, at a fair price.
What sizes do you offer?
Digital file ($49); posters in 12x16 ($44), 18x24 ($59) and 24x36 inches ($77); framed posters in black or white wood in 12x16 ($94) and 18x24 inches ($109); and gallery-wrapped canvas in 8x10 ($79), 12x16 ($99), 18x24 ($119) and 24x36 inches ($159). One price for up to 5 pets or people. Every print comes with the digital file and a phone wallpaper of your portrait, free.
Can you paint my pet as a Disney or Marvel character, or in a sports jersey?
We can't use copyrighted characters, team logos or brand names, or work from photos of celebrities. We'd love to do a royal, pirate or Christmas version instead.
What happens to my photos?
We use them only to make your portrait. We delete your uploaded photos 90 days after delivery and keep the finished portrait for 2 years so you can reorder it on an ornament or blanket. We never use your photos or portrait in our ads without asking you first. Ask us any time to delete them sooner.
Payment and refunds
What if I don't love it?
Love it, or we'll remake it free. You see your exact portrait free before you pay, and you have 24 hours after ordering for free changes. If you still don't love it, tell us within 30 days of delivery and we'll remake it free, printed and shipped at no cost (one remake per order). Still not happy? We'll refund your order in full, and you don't need to send anything back. If it arrives damaged or misprinted, we'll replace it free.
How do I pay?
All major cards, Apple Pay, Google Pay and Shop Pay. The charge on your card statement will show as SP HEARTHSIDE PORTRAIT.
Do you have gift cards?
Yes, for $39, $89 or $119. They're sent instantly by email with a printable card and never expire.
Can I use a discount code?
One code per order. Codes can't be combined with bundle prices or other offers.
How do I contact you?
Email support@hearthsideportraits.com or use the form on our contact page. We reply within 24 hours (12 hours from 1 December), usually much sooner.